Company Information

The content of this web shop is provided, updated, and managed by Arktis FZC, a company licensed under License Number 4311306.01, with its registered office at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

Legal

Arktis FZC maintains the https://arktisnaturals.ae/ Website (“Site”). The United Arab Emirates is our country of domicile, and the local law governs these terms.

All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the UAE.

Purchases

Purchases between the online store and the customer are regulated by UAE law.

Payment Methods

We accept Visa or MasterCard debit and credit cards in AED for payment. The cardholder must retain a copy of transaction records and Merchant policies and rules. Payment is processed when the goods are shipped.

Prohibited Transactions

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

Age Restriction

Customers using the website who are minors/under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Customers must be at least 18 years old to purchase our products. It is the customer’s responsibility to provide correct information when ordering.

User Account

Users are responsible for maintaining the confidentiality of their accounts.

Prices

The prices on our website include VAT. We reserve the right to adjust prices and manage inventory status in accordance with applicable laws and regulations. In situations of out-of-stock items or delayed deliveries from our suppliers, we will take appropriate measures to inform and accommodate our customers.

Disclaimer

Please note that all our products are not intended to diagnose, treat or cure diseases. The content provided through the website (text, video, image), as well as links to other pages, are for informational purposes only. The material on the website is not a substitute for medical advice. Arktis Naturals takes no responsibility for damage caused by delivery, transport, and customs clearance of ordered goods. The customer agrees that he/she asked and is aware of the legal status of the products in the country where the customer orders. All our products comply with UAE regulations.

Order Process

When you place an order, you will receive a confirmation email. This email is not a legally binding order confirmation, but only a confirmation that we have received your order. We reserve the right to cancel orders due to errors, including typographical, delivery, or technical problems. A purchase agreement is considered established when you receive a receipt together with the product, which serves as proof of purchase.

Unclaimed Packages

For packages that are not picked up by the customer, a fee is charged to cover costs for return handling. This fee is applied after the package is returned, or deducted from any refund. An unredeemed package is not considered a cancellation of your purchase.

Money-Back Guarantee

We offer a money-back guarantee provided that you:

• Are a new customer.
• Have followed the user manual every day for 14 days.
• Have not felt any of the intended benefits outlined.
• Return all unused product, as well as the jar and packaging to us. We reserve the right to refuse a refund if we believe our policy has been abused. Please note that shipping costs are not refundable on returns.

Contact

For questions about these general conditions, please contact us at contact@arktisnaturals.com.